Frequently Asked Questions
How do I claim a rank?
Submit your product URL or @handle and pay the amount shown. See the Rules for exactly how ranks and outbidding work.
How much do I need to bid?
One rule: a position costs whatever it is currently held for, plus $10. An empty position is held for nothing, so claiming one - the Sun included - costs $10, and taking an occupied one costs its holder's amount plus $10. The price on an Outbid button is a starting point, not a floor: if you already hold a listing you can lower the amount to $10 above what you hold, and the form shows you live which rank that lower amount actually wins. Today's board is priced separately, against what you have spent since midnight UTC rather than your all-time total. The exact amount is shown before you pay. See the Rules for the full breakdown.
What is a category sponsorship?
A pinned placement at the top of one category page, bought separately from your orbit. It goes live when payment confirms and stays yours until someone outbids it - it never moves you up or down the Sun/planet/Kuiper board. Raising your own sponsorship charges only the difference, but taking a category from another company charges your full amount, and the sponsor you displace is not refunded. See the Rules.
What happens if someone outbids me?
You drop to the next available rank, or into the Kuiper Belt. You can reclaim the spot at any time by outbidding again - see Rules.
Is this a real payment?
Yes. Checkout is processed by Dodo Payments, and your bid is only placed once payment is confirmed.
Can I get a refund?
No - being outbid, or changing your mind, is not refundable. The two exceptions are a duplicate or wrongly-charged payment, and a payment whose placement never went live because of a fault on our side. See our Refund & Cancellation Policy.
Is my data safe? Who sees my company info?
Your listing - company name, logo, category, bid amount, and click count - is public by design; that's the whole board. Card details are handled by Dodo Payments and never reach us; the email you use at checkout does reach us and is kept privately against your listing so we can contact you about it, never published. See our Privacy Policy for the full picture.
Is BidOrbit available outside India?
Yes. BidOrbit is operated from India but is open to bidders anywhere in the world.
How do I report a fake or prohibited listing?
Email us via the Contact page with the listing's URL or handle and what's wrong with it.
How do I contact support or file a grievance?
Email bidorbits@gmail.com, or see our Contact page for our designated Grievance Officer and response timelines.